ORIGIN announced a new way to contact their customer support on-the-fly. The new method is a bit different from the customer support of any other company. Here you can reach for technical support while in-game or on your desktop? Sounds unconventional? Let’s check this one out.
Apart from contacting support, the client will allow users to chat with friends, take screenshots and video, and live broadcast your gameplay. Sounds fascinating, right? A nice feature of being able to contact support in-game is the ability to be looking at exactly what isn’t working while talking to support.
Kevin Wasielewski, CEO and co-founder of ORIGIN PC said in a release:
ORIGIN PC’s focus has always been to provide the best PC experience to our customers and we are proud to continue our legacy of providing the best support in the PC industry. Thanks to the great client from the Xfire team, ORIGIN Nexus makes it even more convenient for our customers to contact us without ever having to leave their game, and we’re really excited to be the first and only company to offer this new level of support in our industry.
Technical chat is available to all users during normal business hours. This means you can reach out to the in-game support team from 9:30 a.m. to 5:30 p.m. EST. More information about the new feature can be found on the ORIGIN Webpage.